How Digital Farmer Services Empower Smallholders and Bridge the Gap with Industry Stakeholders

Smallholder farmers form the backbone of global agriculture, producing much of the world’s food, especially in developing regions like Kenya. Yet, despite their critical role in the supply chain, they often face significant challenges in accessing the tools, information, and markets they need to thrive. The 60 Decibels Digital Farmer Services (DFS) Kenya Report 2024 reveals just how crucial digital services are for improving the lives of these farmers—and where gaps still remain.

According to the report, 56% of Kenyan farmers used at least one digital service during the 2023-2024 season. However, this still leaves nearly half of farmers without access to digital tools that could help them improve productivity, reduce risk, and increase their incomes. Furthermore, access to essential services such as market information, credit, and insurance remains low, with only 8% of farmers using DFS for selling produce, and 9% using DFS for financial services.

Enter Farmforce Connect: a platform designed to bridge these gaps and provide smallholders with the digital tools they need to succeed in an increasingly complex and competitive global agricultural landscape.

The Need for Digital Solutions in Agriculture

The 60 Decibels report highlights several key challenges that smallholder farmers face, many of which can be addressed through digital solutions:

  • Access to Information: Farmers need timely and accurate information on farming practices, weather forecasts, and market prices to make informed decisions. The report found that 46% of farmers used DFS for information and advisory services, but this leaves more than half still relying on traditional methods, which can be slow and inaccurate.
  • Market Access: Despite high demand for digital market services, only a small fraction of farmers use DFS to sell their produce. This lack of access to market information and buyers limits their ability to get fair prices for their crops.
  • Financial Services: Only 9% of farmers use DFS for credit and insurance services. This is a critical gap, as access to credit allows farmers to invest in their farms, and insurance helps them manage risks from climate events or crop failures.

These challenges demonstrate the need for comprehensive digital platforms that not only offer advisory services but also provide pathways to markets and financial resources. This is where Farmforce Connect steps in.

Farmforce Connect: A Holistic Solution for Smallholder Farmers

Farmforce Connect is a digital platform designed to empower smallholder farmers by addressing the exact challenges identified in the 60 Decibels report. By integrating advisory, input procurement, market access, and financial services, Farmforce Connect creates a seamless experience for farmers looking to improve their productivity and sustainability.

Here’s how Farmforce Connect directly addresses the needs highlighted in the DFS Kenya report:

  • Information and Advisory Services: Farmforce Connect provides real-time advisory services that help farmers make informed decisions. From best practices in farming to localized weather updates and pest control strategies, the platform delivers the insights farmers need, right at their fingertips. The high satisfaction reported by farmers using DFS for advisory services in the 60 Decibels report shows the value of this kind of support.
  • Market Access: One of the most critical gaps identified in the report is the limited access to markets via digital services. Farmforce Connect directly tackles this by offering farmers the ability to connect with buyers and traders, ensuring that they have better opportunities to sell their produce at fair prices. This feature not only enhances transparency but also gives farmers the bargaining power they need to maximize their profits.
  • Financial Services: Access to credit and insurance is essential for smallholder farmers, yet remains a significant challenge, as highlighted by the report. Through Farmforce Connect, farmers can access digital financial services such as credit and micro-insurance, which help them invest in their farms and protect against the risks of crop failure. This helps smallholders overcome one of the most significant barriers to growth.
  • Bundled Solutions for Increased Impact: The 60 Decibels report notes that farmers often benefit from using multiple DFS services together, such as combining information services with input procurement. Farmforce Connect offers exactly this kind of bundled solution, enabling farmers to manage all aspects of their farming business through a single platform. This integration maximizes the value of digital tools by streamlining access to everything from market connections to input suppliers.

Digital Farmer Services: A Gateway for Agri-Businesses to Reach Farmers Directly

One of the most exciting shifts driven by digital farmer services like Farmforce Connect is the ability for agri value chain stakeholders to reach farmers directly. Traditionally, companies such as input providers or financial institutions have struggled to connect with smallholder farmers without going through multiple intermediaries. This often results in a B2B2C model, which adds layers of complexity and cost to the value chain.

Digital solutions are now enabling a shift toward a B2C model, where businesses can connect directly with farmers without the need for intermediaries. This is a transformation that every company in the sector aims for, as it reduces costs, increases efficiency, and fosters more direct relationships between service providers and farmers.

Through Farmforce Connect, companies can:

  • Offer inputs directly to farmers, without needing to rely on a network of middlemen. This ensures that farmers get the products they need faster and at more competitive prices.
  • Provide financial and insurance services directly to farmers, which is critical in regions where access to financial institutions is limited.
  • Market their products or services directly to farmers, providing them with greater visibility into the needs of their end users.

For input companies, financial institutions, and insurance providers, DFS represents a powerful opportunity to bypass traditional distribution networks and engage directly with farmers, simplifying the supply chain and offering personalized services at scale.

Why Traceability and Compliance Matter

Beyond providing immediate benefits for farmers, Farmforce Connect also supports long-term sustainability by ensuring traceability across the supply chain. In a world where consumers and regulators are increasingly demanding proof of ethical and sustainable practices, traceability is no longer optional—it’s essential.

Farmforce Connect allows smallholders to record and track their farming practices, ensuring that they meet global standards for sustainability and compliance. This is particularly important for accessing international markets that require verification of deforestation-free, ethically produced goods. The integration of traceability tools also helps smallholders participate in certification schemes like Fair Trade or Organic, further increasing their market value and access.

The Power of Digital Inclusion

The 60 Decibels DFS Kenya Report highlights that while digital services are gaining traction among Kenyan farmers, there is still a long way to go in terms of digital inclusion. Farmforce Connect plays a pivotal role in closing this gap by providing a platform that is accessible, affordable, and tailored to the unique needs of smallholder farmers.

Digital inclusion isn’t just about providing access to technology; it’s about ensuring that farmers have the skills and resources to use these tools effectively. Farmforce Connect offers training and support to ensure that farmers can fully leverage the platform’s capabilities, helping them to become more resilient and competitive in a rapidly changing agricultural landscape.

A Future of Empowered Smallholders

The 60 Decibels DFS Kenya Report paints a clear picture: digital services are transforming agriculture, but there’s still much work to be done to ensure that all farmers can benefit. Farmforce Connect is committed to closing this digital divide by providing smallholders with the tools they need to succeed, from real-time advisory services to market access and financial support.

By integrating traceability and compliance features, Farmforce Connect also ensures that farmers can meet global sustainability standards, opening up new market opportunities and building a future where smallholders are not only participants in the global food system but leaders in sustainability and innovation.

amsterdam cocoa week

Meet Farmforce at the 2026 Amsterdam Cocoa Week